Fibre Project - Frequently Asked Questions

We’re building a fibre-optic network in all communities in the Upper Bridge River Valley. Fibre carries data as light through glass, which means faster speeds, lower lag, and more reliability.

Click here to check availability and join the list. Registering early helps us prioritize which streets get built first.

Installation is free during the initial build period.

No, some properties that are outside of our service area and off grid will not be eligible. Fixed wireless may still be available in some areas.

Plans range from 50Mbps to 250Mbps, symmetrical — your upload speed matches your download. That matters for video calls, cloud backups, security cameras, and working from home.

Fibre is immune to the moisture and electrical interference that degrade copper lines. Aerial cable is built to survive the ice, wind, and snow loads common in the BRV. Line of sight issues with trees and mountains will not be an issue with fibre.

We can still install the drop and the outside box now at no cost, so you’re ready to activate later with a phone call. Getting the infrastructure in while crews are in your area saves hassle and costs down the road.

Typically 1–3 hours. Someone 18 or older needs to be home for the appointment. Scroll down to the end of the page for the  installation diagram.

A small optical network terminal (ONT) mounts on an interior wall, usually near where the cable enters. It connects to your router.

The full build runs from this summer 2026 to fall of 2027. Work on any single street usually takes a few days, though your area may see crews more than once — one pass for the main line, another for individual home connections.

Most of this build is aerial for customer connections, meaning the fibre is strung on existing utility poles. Where poles aren’t available, we place conduit underground.

Aerial work doesn’t normally affect other services. If underground work is needed near your property, we locate all buried utilities first and notify you in advance of any planned interruption.

For the main line, usually not. To connect your home, a technician needs access to run a drop cable from the pole or pedestal to your house and mount a small box on an exterior wall.

Some trees sit directly in the path of the aerial fibre line and need to be trimmed or removed before cable can be strung. Fibre needs a clear, stable span between poles — contact with limbs causes outages, and a falling tree takes the line down entirely.

No. If a tree on private property needs to come down or be trimmed, we contact the owner first and get written permission. Trees in the utility right-of-way or on public land are handled with the appropriate agency and the pole owner under standard vegetation-management rules.

Work required for the fibre build is at our cost, done by certified arborists / qualified lineclearing crews. Additional work beyond what the build requires is between you and the contractor.

Let us know as early as possible. Sometimes the route can shift or trimming can substitute for removal. Sometimes it can’t — but we’d rather have the conversation before the crew arrives.

Yes, but we need the property owner’s permission before installing. Have your landlord contact us or complete the form.

Yes — static IPs, SLAs, higher upload capacity, redundancy options are available. Contact us for more details.

Partly, and the difference matters. Our network equipment out in the field runs on battery backup and stays up during an outage. What doesn’t stay up is the equipment inside your home — the ONT on your wall and your router both draw power from your house. When your power goes out, they shut off and your service goes down, even though our network is still running.

Plug your ONT and router into a battery backup (UPS) or a generator. A basic UPS will keep both running for a few hours; a generator will run them indefinitely.

• Plug in both the ONT and the router — powering only one leaves you without service.
• Add your phone charger to the same UPS if you rely on Wi-Fi calling.

Worth setting up before you need it. Outages from wind, snow, and ice are common enough here that a battery backup is the difference between having internet during a storm and sitting in the dark with no connection.

Fibre transmits light inside glass. There’s no radio-frequency emission from the cable itself, and it carries no electrical current.

Email us with photos and your address. We investigate every report and repair damage we caused.

Local support is still available and 24/7 monitoring means we often know before you do.

Check the construction page